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| Podcasters, Webmasters and Bloggers Questions |
Why use HelpingTheWeb.com? |
| How do I join? |
| Where do I get the Personal Link from? |
| Where does my Cash Back go? |
| What is PayPal? |
| Do all purchases I or my users make at any HelpingTheWeb.com merchant get credited by HelpingTheWeb.com? |
| If my users use special offers and coupons will I still earn HelpingTheWeb.com cash back reward? |
| Can I or my users use MSN Passport at HelpingTheWeb.com? |
| How can I access my account? |
| How can I update my account information? |
| Can I use HelpingTheWeb.com if I live outside the U.S. and Canada? |
| What if I or my users want to return or cancel an order? |
| Why do we need to wait 3 months to get my payment? |
| What is the payment schedule? |
| What is the minimum balance we must have to receive cash back rewards? |
| What will happen if we don't collect our money from PayPal? |
Supporters Questions |
Why should I bother using the links on HelpingTheWeb.com when I want to buy something online? |
| Do I always need to click on the link from my favorite podcast's or blog's website to get to HelpingTheWeb.com? |
| Do all purchases qualify for Cash Back? |
| How do I search for a store? |
| What if HelpingTheWeb.com doesn't offer the store I want? |
| Do gift certificates qualify for Cash Back? |
| Can I use Medicare to make purchases on HelpingTheWeb.com merchant sites? |
SECURITY AND PRIVACY |
| How safe is my personal info? |
| Are my transactions secure when going through HelpingTheWeb.com? |
| If my transaction is secure, why don't I see the "padlock" icon in my browser? |
| Will HelpingTheWeb.com sell information about me or my purchase habits? |
| What are "cookies" and how do I enable them? |
| Will I start receiving "spam" if I join? |
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| FAQ_YOUR_QUESTION |
Why use HelpingTheWeb.com?
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| Because it's a easy way of making money to support your podcast, website or blog. How? Simple. Our merchants pay us a commission when someone buys something from their stores, using our links. We want to give you this money. All you have to do is create an account and get your personal link. Put your personal link somewhere on your site. If any users come to HelpingTheWeb.com from clicking on your personal link we will give you money from any valid purchase the user makes using our links. The more people who uses your personal link, the more money you can make. |
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How do I join?
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| Sign Up now using our quick and easy form. Or click the create an account link on the home page. Either way, it's free and you can start making money as soon as you're a member. |
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Where do my cash back rewards go?
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| We will send your payment to your PayPal Account. |
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What is PayPal?
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| PayPal is an online payment solution with over 40 million members located in 38 countries. PayPal enables any business or individual with an email address to securely, easily and quickly send and receive payments online. |
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Do all purchases I or my users make at any HelpingTheWeb.com merchant get credited by HelpingTheWeb.com?
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| Yes, if you or your users click on your personal link we give you and then click on any links at HelpingTheWeb.com every time you or you users shop. If you do not click trough your personal link and then through HelpingTheWeb.com links prior to entering the merchant site, you will not be credited with a cash back rewards. (There are also some products that do not qualify for cash back rewards -- see Do all purchases qualify for cash back rewards?.) If you click through HelpingTheWeb.com and make a purchase, then surf elsewhere on the Web and return to that store and make a second purchase, your second purchase will not earn a cash back reward. (You must click through your personal link and then through HelpingTheWeb.com links every time you shop at a merchant site.) If you use multiple windows on your browser, the window in which you shop at the merchant must have been originated from your personal link and then HelpingTheWeb.com site. |
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If my users use special offers and coupons will I still earn HelpingTheWeb.com cash back reward?
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| If your users choose to use coupons and specials we cannot guarantee that you will be eligible to receive an HelpingTheWeb.com cash back reward on the purchases. |
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Can I or my users use MSN Passport at HelpingTheWeb.com?
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| No, you and your users may not use MSN Passport. |
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Do all purchases qualify for cash back rewards?
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Make sure you read the "Qualifying Purchase" in the description box on the product's page to see how to qualify for the cash back. Also We cannot give cash back rewards for taxes, shipping, or any portion of a purchase that is paid for with coupons, gift certificates or a store credit. Any purchase of products and services in which the transaction is substantially completed by telephone does not qualify for a cash back reward. In addition, a few cases where merchants have specifically noted that they will not pay cash back rewards are listed below:
-AutoBarn: Purchases of tires and new/used cars on AutoBarn do not qualify to earn cash back rewards.
-Barnes&Noble: Purchases made through the "PC & Video Games" (GameStop.com) area of Barnes&Noble are not eligible for cash back rewards. Video games and downloadable articles are also not eligible for cash back rewards.
-BestBuy: in-store pick-up purchases do not qualify to earn cash back rewards.
-Buy.com: purchases made within their "Travel" store.
-Circuit City: in-store pick-up purchases do not qualify to earn cash back rewards.
-Cooking.com: All-Clad products.
-Corner Hardware: Purchases of flooring through iFloor at Corner Hardware do not qualify to earn cash back rewards.
-Dell Computers: any purchase of Dell products and services in which the transaction is substantially completed by telephone or by a Dell salesperson, or any purchase of refurbished goods. Any orders placed through the Dell Business Alliance Systems Division, State & Local Government, Federal Government, Education, Healthcare, Medium & Large Business, Emerging Business and Internet Service Provider Divisions are not eligible for cash back rewards. Please be aware that Dell is unable to track orders that are made by linking between business units. If you click on Dell Home, Dell Home Software and Peripherals or Dell Small Business, the purchase needs to be made within that business unit. If you find that you have navigated away from the intended site or you wish to access other areas of the Dell Site, return to HelpingTheWeb.com home page and choose the appropriate link for the purchase. Purchases of computer systems are not permitted through the Dell Home Software and Peripherals link. Purchases made in the Dell Outlet site are not commissionable, and cash back rewards will not be paid.
-DisneyDirect: DisneyWorld park passes.
-Drugstore.com: Vision Direct purchases from Drugstore.com are not eligible for cash back rewards.
-Enterprise Rent-A-Car: Purchases of automobiles at Enterprise do not qualify to earn cash back rewards.
-Expedia: Cash back rewards on Expedia purchases may not appear in your HelpingTheWeb.com account until after your travel dates have passed. Also, purchases of 'WebFare' travel does not qualify to earn cash-back.
-Home Shopping Network: The purchase of services.
-JCPenney: Any purchase placed online but picked up at a JCPenney store is not eligible for cash back rewards.
-Macy's: Purchases at Macy's "Wedding Channel" do not qualify for cash back rewards.
-Mr. InkMan: Hewlett Packard products bought at Mr. Inkman does not earn cash back rewards.
-Office Depot: Purchases made at the Business Services Division of Office Depot do not qualify to earn cash back rewards.
-PaylessShoeSource: in-store pick-up purchases do not qualify to earn cash back rewards.
-PCConnection: Existing PC Connection Customers using their Internet Business Accounts for the purchase.
-Priceline: Purchases of Cruise travel are not eligible for cash back rewards.
-Proactiv Solutions: catalog purchases do not qualify to earn cash back rewards.
-Sears: Purchases of gifts cards or purchases made on Sears auctions or at any licensed partners are not eligible for cash back rewards, in-store pick-up purchases do not qualify to earn cash back rewards.
-moothFitness: purchases of EVO treadmills do not qualify to earn cash back rewards.
-Sony: Purchases of car audio products do not qualify to earn cash back rewards.
Other Exceptions
-Alcohol: Any alcoholic orders from any merchant that sells alcohol.
-Auctions: Auction purchases from any merchant site do not qualify to earn cash back rewards.
-Merchant catalogs: Any order for a merchant catalog is not eligible for cash back rewards.
-Monthly Deliveries: such as monthly pet food deliveries and telephone service packages are not eligible for cash back rewards unless all months are paid for up front through HelpingTheWeb.com.
-Prescriptions: purchases of prescription medications do not earn cash back rewards in the HelpingTheWeb.com shopping program. |
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How can I access my account?
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| If you click on "My Account" on the right of the top navigation bar. |
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How can I update my account information?
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| Click on "My Account" on the right of the top navigation bar. Then click on the different selection for the information you want to change. This page will allow you to view your current profile and make any necessary changes to your name, address, e-mail address, etc... |
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How do I search for a store?
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| Find the "Quick find" search box on the left hand side column. Type the name of the store you're looking for, and hit the enter key on your keyboard or click the "magnifying glass" image to the right of the search box. |
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Can I use HelpingTheWeb.com if I live outside the U.S. and Canada?
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| No, for now we don't support other countries expect for the U.S. |
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What if HelpingTheWeb.com doesn't offer the store I want?
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| We are working daily to ensure our member base will enjoy a variety of goods and services from quality merchants. If we do not have your favorite store, or if you would like to recommend a store to us, simply Contact Us. We will do everything possible to add your merchant. |
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Do gift certificates qualify for cash back rewards?
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| Nope. HelpingTheWeb.com can't give cash back rewards for the portion of a purchase that is made with gift cards or certificates. Nor can we give cash back rewards for the purchase of gift certificates or gift cards, with the exception of those purchased at Spa Wish and GiveAnything. |
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What if I or my users want to return or cancel an order?
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Returns are subject to the return policy of the merchant from whom you or your users purchased from. If you or your users return or cancel an item, we have to reverse any cash back rewards earned from that sale.
Returns (also deemed as exchanges) make cash back rewards ineligible. In the process of an exchange, the merchant cancels the old order and replaces it with a new one. When doing this, HelpingTheWeb.com commission gets reversed and a new commission is not established because the merchant has created the new order (thus meaning the order was not completed through HelpingTheWeb.com - but placed through the merchant directly). Because of this, the merchant will not pay us the commission, which means we have no cash back rewards to pass on to you.
To avoid losing the cash back rewards - In future transactions, please make sure all returns are final and that it is not an exchange. Have the merchant refund your credit card, and then re-place the order through us to receive the cash back rewards. |
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Can I use Medicare to make purchases on HelpingTheWeb.com merchant sites?
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| No, Medicare purchases are not eligible for cash back rewards. |
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Why do we need to wait 3 months to get my payment?
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| You need to wait 3 months because of the different return polices different merchants have. Some merchants may have 30-day return policies and others may have 75-day return policies. When you return, cancel, etc… a product from a merchant they take away the commission from us. To correctly send out the right amount of cash back we owe our members we must wait 3 months. |
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What is the payment schedule?
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| On the 14th/15th of the month we start sending out payments for valid purchases. A valid purchase is a purchase made about 3 months ago from the 14th/15th of the month. For example, any cash back made up to January 14th will be sent out on April 14th. Any cash back made up to February 14th will be sent out on May 14th, and so on. |
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What is the minimum balance we must have to receive cash back rewards?
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| You must have a minimum of $5.00 in your balance for us to send your cash back rewards. If your balance is less then $5.00 we will roll it over to the next month. |
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What will happen if we don't collect our money from PayPal?
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| After 30 days PayPal will send the money back to HelpingTheWeb.com. |
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Why should I bother using the links on HelpingTheWeb.com when I want to buy something online?
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| Lets face it, we all buy things online. Wouldn't it be great if the company you brought something from would give some money to your favorite podcast or blog? Well now they can with no extra cost from you. All you have to do is go to your favorite podcast's or blog's website and click on the link that will redirect to HelpingTheWeb.com. Then click on a store's name at HelpingTheWeb.com that you want to buy something from. Once you are redirected to the store you clicked on, make a purchase. That's it. |
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Do I always need to click on the link from my favorite podcast's or blog's website to get to HelpingTheWeb.com?
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| Yes, if you don't then we will not know who to give the money to. |
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Where do I get the Personal Link from?
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| Under "My Account" and then click on "Get Your Personal Link Here". |
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SECURITY AND PRIVACY |
How safe is my personal info?
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| Your personal info is of the utmost importance to us. Our goal from the beginning was to create the safest possible online environment. |
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Are my transactions secure when going through HelpingTheWeb.com?
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| Always. When you check out at any of our merchants, you are on the safest possible connection, a Secure Socket Layer (SSL). |
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If my transaction is secure, why don't I see the "padlock" icon in my browser?
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| Since our merchant pages appear in HelpingTheWeb.com frame, the "padlock" icon may not appear or may appear unlocked at the bottom of your browser. Rest assured that all transactions through HelpingTheWeb.com are secure. |
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Will HelpingTheWeb.com sell information about me or my purchase habits?
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| No. Period. |
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What are "cookies" and how do I enable them?
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| Cookies are simply text files that allow a site to recognize you when you return. This means you don't have to log-in again and again. Cookies used by HelpingTheWeb.com and our network of merchants are completely safe and they are enabled by default with most browsers. |
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Will I start receiving "spam" if I join?
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| No. We will not sell your information to any third party. We do send our own members information related to savings and special offers as they become available, but you may unsubscribe from our email lists at any time. |
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